Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (REMOTE).

Key Responsibilities

• Manage customer onboarding, training, support, and technical enablement
• Serve as the technical point of contact for Customer Success Managers and escalate technical issues as needed
• Build strong customer relationships and ensure exceptional customer experience and satisfaction

Required Qualifications

• Experience as a Customer Success Manager or in a similar customer-facing role
• Prior cybersecurity experience and technical knowledge in threat intelligence
• Proven track record in Technical Account Management or relevant experience
• Experience managing multiple stakeholders and projects
• Familiarity with software for sales such as Salesforce or CSM tools