Global Support Agent

Job Summary

A company is looking for a Global Support L1 Agent.

Key Responsibilities

• Handle calls, emails, and chat sessions with customers worldwide
• Register and triage technical challenges and business issues related to the platform
• Update customers about pending incidents and manage their expectations on resolution timelines

Required Qualifications

• Bachelor's or Master's Degree in a related field
• Available to work in shifts
• General business computing skills
• Passion for people interaction and technology
• Proactive attitude with a focus on problem-solving and troubleshooting