Customer Experience Operations Manager

Job Summary

A company is looking for a Manager, CX Operations POD CX-GSO.

Key Responsibilities:

• Govern customer case performance data and collaborate with teams to provide actionable insights
• Analyze processes for inefficiencies and lead the implementation of process improvements
• Administer CX tools and drive automation opportunities within operational workflows

Qualifications:

• Proven experience in operations management and process optimization in a customer support environment
• Strong expertise in project management and cross-functional collaboration
• Excellent analytical skills for deriving insights from complex data sets
• Familiarity with change management models and their practical applications
• Proficiency in Customer Care tools and systems such as Salesforce and Jira