Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (EMEA).

Key Responsibilities

• Act as a strategic partner to the sales team post-sale, ensuring account continuity
• Lead the technical deployment of the platform, ensuring smooth onboarding and capability deployment
• Serve as the primary point of contact for customers, addressing issues and maintaining a high-quality experience

Required Qualifications

• 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management or similar roles
• Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
• Experience leading technical projects and managing cloud deployments
• Strategic mindset with the ability to align technical solutions to business goals
• Relevant certifications in cloud or security (preferred)