Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage and nurture a portfolio of clients.

Key Responsibilities

• Establish and maintain strong relationships with clients, serving as a trusted advisor
• Lead onboarding, product training, and renewal discussions while monitoring client account growth
• Identify opportunities for cross-selling and develop strategic account plans to enhance client retention

Required Qualifications

• Proven experience in strategic account management, program management, or sales
• Resourceful and determined attitude in tackling challenges
• Ability to collaborate cross-functionally and communicate with senior decision-makers
• Strong program management and presentation skills
• Proficiency in Salesforce CRM is highly desirable