Specialty Care Engagement Associate

Job Summary

A company is looking for a Specialty Care Member Engagement Associate.

Key Responsibilities

• Make proactive outreach calls to members who may benefit from Specialty Care support
• Engage members professionally to connect them with appropriate care options
• Document outreach attempts and follow escalation protocols as needed

Required Qualifications

• 2+ years of experience in a call center, customer service, or healthcare support role
• Comfortable with high call volumes and sensitive conversations
• Organized and detail-oriented with efficient documentation skills
• Tech-proficient and able to learn various platforms quickly
• Motivated by mission-driven work focused on equitable care delivery