Bilingual Customer Retention Agent

Job Summary

A company is looking for a Bilingual Customer Retention Representative to join their remote team.

Key Responsibilities

• Handle inbound and outbound calls with customers regarding insurance coverage and policy maintenance
• Assist customers intending to cancel their coverage by explaining the importance of retention
• Document customer interactions and provide accurate information about policy benefits and premiums

Required Qualifications, Training, and Education

• High school diploma or GED
• Fluency in English and Spanish, both verbally and in writing
• Customer service experience in a call center or customer-facing role
• Proficiency in computer use, including Microsoft Excel
• Ability to type at least 30 words per minute