Senior Technical Support Specialist

Job Summary

A company is looking for a Senior Technical Support I.

Key Responsibilities

• Own accounts and maintain a customer-centric approach for assigned customers
• Investigate and resolve application issues, providing root cause analysis
• Deliver technical training and best practices while mentoring junior analysts

Required Qualifications

• Bachelor's degree or equivalent work experience
• At least 5 years of customer service experience
• Strong knowledge of higher education software packages
• Ability to perform advanced SQL scripting for data analysis
• Proficient in Microsoft Office Suite