Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist I to provide expert-level support in a remote environment.

Key Responsibilities

• Deliver exceptional service by handling inbound customer interactions professionally
• Perform technical and account troubleshooting using available tools
• Apply customer retention techniques to resolve issues and educate users on product functionality

Required Qualifications

• Minimum of 2+ years in a call center environment, preferably in SaaS or tech support
• Familiarity with performance-based metrics such as AHT, CSAT, and FCR
• Experience with Salesforce and general troubleshooting of online tools
• Proven customer de-escalation skills in challenging conversations
• Must have a stable internet connection and a quiet workspace for remote work