Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support and manage customer inquiries related to orders and services.

Key Responsibilities

• Accurately resolve customer inquiries via phone, email, and internet while documenting interactions in the system
• Efficiently navigate multiple systems to troubleshoot and provide timely resolutions for customer issues
• Collaborate with team members and other departments to ensure a comprehensive customer service experience

Required Qualifications

• High school degree or equivalent
• 1-3 years of experience in customer success or account management
• Strong troubleshooting and analytical skills
• Ability to manage multiple customer demands with excellent time management
• Proficient in PC and technical/software skills, with preferred experience in GoTo phone systems and Oracle Business Suites