Remote Tier 1 Help Desk

Job Summary

A company is looking for a Tier 1 Help Desk professional to provide remote technical support for a Federal client.

Key Responsibilities:

• Provide remote technical support to federal clients with 24x7 coverage in shifts
• Document problems and maintain related documentation for incidents and project tasks
• Ensure proactive communication with customers and team members to mitigate issues

Required Qualifications:

• BS/degree from an accredited college (preferred)
• Experience managing customer expectations and delivering high-quality customer service