Help Desk Analyst

Job Summary

A company is looking for a Help Desk Analyst.

Key Responsibilities

• Provide technical support by troubleshooting hardware, software, and system issues
• Ensure efficient and reliable IT operations for internal staff
• Manage multiple support requests effectively

Required Qualifications

• High school diploma or equivalent required; IT-related certification or degree preferred
• 1-2 years of experience in a help desk or IT support role
• Familiarity with Microsoft Office, Windows/Mac OS, and basic network troubleshooting
• U.S. citizenship is required
• Ability to obtain Public Trust clearance