Patient Relations Specialist

Job Summary

A company is looking for a Patient Relations Specialist - Remote.

Key Responsibilities

• Serve as a resource for leadership on handling complex patient issues, providing coaching and support
• Coordinate investigations of patient complaints and ensure timely resolution and communication
• Collaborate with leadership to improve patient care quality and develop educational programs

Required Qualifications

• 5+ years of experience in member/guest/patient customer service
• 5+ years of experience in the healthcare industry
• Proven ability to use electronic tools relevant to the position