Retention Specialist

Job Summary

A company is looking for a Retention Specialist to manage customer retention strategies.

Key Responsibilities

• Develop and implement retention strategies to reduce churn
• Analyze customer data to identify trends and opportunities for improvement
• Collaborate with cross-functional teams to enhance customer experience

Required Qualifications

• Experience in customer retention or related field
• Proficiency in data analysis and reporting tools
• Understanding of customer relationship management (CRM) systems
• Bachelor's degree in a relevant field or equivalent experience
• Strong organizational and project management skills