Service Delivery Team Lead

Job Summary

A company is looking for a Team Lead, Service Delivery to manage daily operations of the Service Desk and oversee team performance.

Key Responsibilities

• Manage daily operations of the Service Desk and ensure adherence to ITIL best practices
• Recruit, coach, and manage a team of IT professionals while fostering a positive learning environment
• Monitor key performance metrics and ensure operational policies are followed

Required Qualifications

• 5-8 years of experience in a Technical Support Specialist or similar role
• Previous Service Desk management experience at a Managed Service Provider is preferred
• Willingness to participate in an on-call rotation and provide after-hours support as necessary
• Must be legally authorized to work in the United States without sponsorship