Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide high-quality support to insured members of a national account.

Key Responsibilities

• Respond to member inquiries via phone and email, ensuring same-day follow-up
• Document all interactions in tracking systems with a high level of accuracy
• Assist with life insurance and enrollment-related questions, including basic contract provisions

Required Qualifications

• High school diploma or equivalent required; familiarity with group life insurance terminology preferred
• 2-4 years of customer service experience, preferably in insurance or benefits
• Proficient in MS Office with strong organizational and time management skills
• Comfortable working independently and handling sensitive member information confidentially