Client Services Associate

Job Summary

A company is looking for a Client Services Associate to provide support for users of business-critical systems in sectors like local government or education.

Key Responsibilities

• Act as the first point of contact for customer support requests via phone, email, or web portal
• Triage and document support tickets, escalating complex issues to technical teams as needed
• Proactively follow up on open issues to ensure resolution and customer satisfaction

Required Qualifications

• 1-3 years of experience in a customer-facing support role (e.g., help desk, application support, customer service)
• Preferred residing region: Virginia, Missouri, North Carolina, Philadelphia, New Jersey
• Experience working with or supporting clients in public sector or education environments is a strong asset
• Comfortable working across multiple systems and tracking tasks in a ticket-based workflow
• Exposure to financial, HR/payroll, or government ERP software is a plus but not required