Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - SCA (Remote).

Key Responsibilities

• Support the Medicare Appeal process by answering calls and resolving customer inquiries
• Utilize automated systems for data entry and maintain logs of communications
• Investigate and resolve customer problems, escalating difficult situations as necessary

Required Qualifications

• High School diploma or equivalent
• Minimum of two years of customer service experience
• Ability to research and resolve issues related to Medicaid program and service eligibility
• PC proficiency, including Microsoft Office Suite
• Knowledge of medical terminology and the health insurance industry preferred