Member Services Coordinator

Job Summary

A company is looking for a Member Services Coordinator to provide support and service to customers.

Key Responsibilities

• Process membership referrals and applications while ensuring compliance with program requirements
• Engage potential members, guiding them through the assessment process and addressing inquiries
• Collaborate with teams to improve processes and maintain accurate member records in compliance with regulations

Required Qualifications

• 3+ years of experience in Member or Customer Support, preferably in healthcare or wellness
• 1+ years of consultative or outbound sales experience preferred
• Proficiency in Google Workspace, Microsoft Office, and CRM/contact center platforms
• Self-starter with the ability to work independently in a remote environment
• Written and verbal fluency in Spanish, Mandarin, or Cantonese preferred