Patient Support Services Manager

Job Summary

A company is looking for a Manager, Patient Support Services.

Key Responsibilities

• Lead and support the prior authorization and intake specialists, ensuring performance metrics are met
• Document training, reviews, and feedback while managing escalations and service issues
• Collaborate with trainers and analysts to maintain quality and efficiency in patient interactions

Required Qualifications

• High school diploma, GED, or equivalent required; Associate or Bachelor's degree preferred
• At least 2 years of experience in managed care, specialty pharmacy, customer service, or PBM environment required
• Experience in a call center environment preferred
• Direct leadership or coaching/mentoring experience preferred
• Knowledge of industry practices and compliance regulations preferred