Manager of Enterprise Customer Success

Job Summary

A company is looking for a Manager, Enterprise Customer Success to lead a team of Enterprise Customer Success Managers.

Key Responsibilities

• Oversee the customer lifecycle for Enterprise accounts, ensuring satisfaction and retention
• Hire, manage, coach, and develop a team of Enterprise Customer Success Managers
• Collaborate with cross-functional teams to align on customer needs and strategic initiatives

Required Qualifications

• 5+ years of experience in customer success, account management, or related roles
• At least 2+ years in a people management role
• Proven success managing enterprise customers in SaaS or eLearning industries
• Strong track record of meeting revenue targets and KPIs
• Experience forecasting customer outcomes, including retention and CSQLs