Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager.

Key Responsibilities

• Build and manage strong relationships with customers throughout the entire customer lifecycle
• Develop custom engagement initiatives in partnership with customer stakeholders to enhance user adoption
• Analyze customer engagement metrics and collaborate with internal teams to communicate value and drive improvements

Required Qualifications

• 10+ years of experience in Customer Success or Client Services within a SaaS organization
• Experience in the employee benefits space, particularly with People Operations/Benefits
• Proven ability to manage complex client environments and build trust across various organizational levels
• Strong experience in creating and executing tailored engagement strategies for clients
• Highly organized with the ability to manage multiple projects in a fast-paced environment