Senior Customer Service Representative

Job Summary

A company is looking for a Senior Customer Service Representative (Remote).

Key Responsibilities

• Assist in transforming patient experiences and addressing customer needs
• Identify and resolve issues proactively through predictive investigative work
• Oversee workflow and coach peers as needed

Required Qualifications

• High School Diploma or GED
• Minimum of two years of customer service experience
• Three years of experience in issue resolution
• Three to five years of experience as a team lead or supervisor