Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Lead customer onboarding and facilitate product implementation
• Guide customers through organizational change and ensure effective user training
• Build and maintain strategic relationships with key stakeholders

Required Qualifications:

• Bachelor's degree in a related field with a minimum of 8 years of relevant experience
• 4-6 years of experience in a customer-facing role leading projects
• Experience in the life sciences industry, particularly in R&D for clinical drug development
• Experience managing accounts and customer relationships with a successful retention track record
• Familiarity with project management processes and tools