Senior Customer Service Manager

Job Summary

A company is looking for a Senior Manager of Customer Service.

Key Responsibilities

• Lead and develop a high-performing customer service team to meet performance goals
• Oversee customer service operations across multiple channels and collaborate with cross-functional leaders
• Drive customer satisfaction initiatives and enhance the customer journey through data insights

Required Qualifications

• 10+ years of progressive customer service leadership experience, with 5+ years in senior roles
• Proven ability to drive strategic transformation and influence executive stakeholders
• Experience in retail, eCommerce, or customer-centric environments preferred
• Strong background in omnichannel service delivery and performance optimization
• Familiarity with customer service platforms and AI tools