Customer Support Supervisor

Job Summary

A company is looking for a Customer Support Supervisor, Payroll Integrations.

Key Responsibilities

• Become a subject matter expert on the product through customer support and collaboration with product/engineering
• Lead a team of specialists in providing product support and develop onboarding programs as the team expands
• Own team performance metrics and drive improvements using data-driven experimentation

Required Qualifications

• 2-4+ years of experience managing a Support team in a fast-paced, startup, or SaaS environment
• Deep understanding of systems and operations with B2B products
• Experience managing a distributed team
• Proven track record of maintaining service level agreements (SLAs)
• Extensive experience with Salesforce Service Cloud