Job Summary
A company is looking for a Back Office Analyst, Associate.
Key Responsibilities
- Manage and maintain customer accounts, including account updates and reconciliation reporting
- Complete identity and document verification using fraud detection tools
- Respond to customer support inquiries and manage cases within the CRM tool
Required Qualifications
- High school diploma or GED; Bachelor's degree or relevant experience preferred
- Minimum 1 year of experience in a data entry or customer-centric role
- Strong computer skills and proficiency with multiple software applications
- Ability to maintain confidentiality and exercise sound judgment
- Team-oriented individual with the ability to thrive in a fast-paced environment
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