Customer Operations Manager

Job Summary

A company is looking for a Manager, Customer Operations.

Key Responsibilities

• Oversee customer operations to ensure high-quality service delivery
• Develop and implement strategies to enhance client engagement and satisfaction
• Lead a team to drive operational efficiency and achieve performance goals

Required Qualifications

• Bachelor's degree in a relevant field
• Experience in customer operations or a related area
• Proven leadership skills with the ability to manage a team
• Strong analytical skills for data-driven decision making
• Familiarity with benefits administration is a plus