Student Support Representative

Job Summary

A company is looking for a Student Support Representative to assist students with inquiries and provide information about university policies and programs.

Key Responsibilities

• Provide timely information and problem resolution to students via phone, email, or chat
• Ensure compliance with federal student privacy laws and maintain confidentiality of student accounts
• Collaborate with various departments to resolve student concerns and meet performance goals

Required Qualifications

• High school diploma or equivalent; further education preferred
• Familiarity with federal educational funding options and military educational funding sources
• Experience with Customer Relationship Management (CRM) software
• Ability to work flexible hours, including evenings and weekends
• Capability to telecommute with a high-speed internet connection and dedicated workspace