Client Success Manager

Job Summary

A company is looking for a Client Success Manager to champion higher education partnerships using their CORE product suite.

Key Responsibilities

• Own the health of client accounts, driving retention, satisfaction, and advocacy
• Bridge implementation to launch by configuring platforms and training users
• Lead regular client meetings and health reviews, and respond to client inquiries

Required Qualifications

• 2+ years of experience in customer success or service within B2B SaaS
• Bachelor's degree required
• Tech-savvy with quick adaptability to new platforms
• Experience in healthcare, tech, or higher education is a bonus
• Project management skills and CRM experience are a plus