Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist in Kelowna.

Key Responsibilities

• Collaborate with practitioners and patients via phone, email, and live chat to ensure user success
• Troubleshoot issues and recommend product features tailored to customer needs
• Build sustainable relationships through open communication and gather feedback to report trends

Required Qualifications

• Proven experience in customer-centric roles, preferably in retail or hospitality
• Passion for customer happiness with a positive demeanor
• Ability to multitask in a dynamic environment
• Familiarity with Zendesk and SaaS productivity tools is a plus
• Flexibility in scheduling to support customers across North America