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Product Support Manager

7/9/2025

Remote

Job Summary

A company is looking for a Manager, Product Support.

Key Responsibilities
  • Lead and develop a high-performing support team, ensuring exceptional customer satisfaction and adherence to SLAs
  • Oversee daily operations, manage critical incidents, and monitor team performance metrics for continuous improvement
  • Collaborate with stakeholders to enhance support operations and ensure effective communication with major customer accounts


Required Qualifications
  • 5+ years of experience in application support or IT service management, with at least 2 years in a leadership role
  • Bachelor's degree in computer science, information technology, business management, or a related field (or equivalent experience)
  • Extensive knowledge of ITSM tools, preferably Jira
  • Strong understanding of the software development lifecycle and its impact on support operations
  • Proven ability to lead diverse teams in a fast-paced, 24/7 environment

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