Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager to lead the customer support department and ensure high customer satisfaction.

Key Responsibilities

• Oversee daily operations of the customer support department and manage team performance
• Develop and implement effective support strategies, policies, and training materials
• Respond to escalated customer issues and monitor support statistics for continuous improvement

Required Qualifications

• 3+ years of B2B/B2C SaaS customer support experience
• Experience in out-of-home (OOH) advertising or marketing is a plus
• High proficiency in digital tech tools such as FreshDesk, ZenDesk, and Salesforce
• Bachelor's degree
• Strong interpersonal and organizational skills