Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I to serve as the first-line advocate for members and providers.

Key Responsibilities

• Receives and responds to routine member and provider inquiries in an accurate and timely manner
• Mitigates complaints to resolve issues during initial contact
• Documents all communications for quality and performance tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Preferred experience in interacting and multitasking using multiple systems and programs
• Bilingual in Spanish highly preferred
• Ability to maintain performance and quality standards in a high-paced environment