Job Summary
A company is looking for a Customer Service Rep II.
Key Responsibilities
- Manage inbound calls from consumers and assist clients with login/password issues
- Document, track, and monitor problems using SalesForce to ensure timely resolution
- Conduct training sessions for clients and troubleshoot payment-related issues
Required Qualifications
- Minimum one year of customer service experience
- High school diploma or equivalent
- Ability to manage complex client and customer issues
- Experience with documentation and process improvement
- Ability to multitask and manage advanced case loads
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