Customer Service Representative

Job Summary

A company is looking for a VBC Customer Services Representative I - Remote.

Key Responsibilities

• Answer incoming phone calls and retrieve voicemails
• Provide information on eligibility, benefits, claims, and referrals
• Assist in resolving issues related to claims, authorization, and eligibility inquiries

Required Qualifications

• 1-3 years of customer service experience in a call center or healthcare environment preferred
• High school diploma or equivalent required; bachelor's degree preferred
• Knowledge of CPT, ICD-10, HCPCS codes, and billing forms (HCFA1500 and UB04)
• Ability to work in a sitting position and use a computer and telephone
• Strong sense of responsibility for providing a great customer experience