Customer Success Coordinator

Job Summary

A company is looking for a Customer Success Coordinator III to provide support for healthcare appointments and patient interactions.

Key Responsibilities

• Conduct outreach calls to schedule patients for healthcare appointments
• Document interactions effectively in a CRM or EMR and assist patients with pre and post-visit support needs
• Coordinate with the field team and clinical team to provide care and maintain positive QA and KPI reviews

Required Qualifications

• High school diploma or GED
• Experience working in a call center or phone-based sales/support team
• Basic knowledge of using standard applications (Outlook, Excel, Word, etc)
• Fluency in English and Spanish
• Outstanding organizational and multitasking abilities