Care Coordinator

Job Summary

A company is looking for a Care Coordinator I to provide customer support and assist with inquiries related to care management products and services.

Key Responsibilities

• Provide customer support via phone, email, or instant messaging, serving as the primary contact for inbound customer issues
• Process a high volume of customer inquiries and resolve a targeted percentage of those inquiries
• Track and document inbound support requests, ensuring accurate notation of customer problems or issues

Required Qualifications

• High school diploma or GED is required; an Associate or Bachelor's degree is preferable
• Knowledge of the company's products, services, and business operations
• Ability to work independently and in a team environment
• Computer navigation and operation skills
• Experience in customer service roles