Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager with expertise in Financial Services.

Key Responsibilities

• Identify and pursue business opportunities by analyzing sales options and industry trends
• Develop and maintain strong relationships with existing clients, acting as their primary touchpoint and trusted advisor
• Track customer health metrics, proactively addressing issues to ensure satisfaction and retention

Required Qualifications

• Bachelor's or master's degree preferred
• At least five to ten years of experience in Enterprise Sales and/or Account Management with Large Enterprise Customers in the Financial Services Sector
• Background in CPaaS or related Enterprise Sales experience preferred
• Experience managing the upsell/cross-sell sales cycle with Fortune 500 companies
• Fluency in English is required