Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Lead the onboarding process for enterprise customers to ensure successful implementation and value realization
• Develop ongoing communication strategies to drive customer engagement, satisfaction, and identify upsell opportunities
• Establish strong customer relationships, diagnose issues, and recommend solutions to achieve business goals

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related discipline preferred
• Minimum 6+ years of successful Customer Success experience in data/software as a service
• Proven negotiation skills for contracts, including upsell and renewals
• Strong familiarity with Salesforce, with hands-on experience preferred
• Proficiency in CRM software and customer success tools