Texas Licensed Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to manage client relationships and ensure satisfaction in brand protection services.

Key Responsibilities

• Own and manage the client relationship, ensuring satisfaction and retention
• Develop and monitor strategies and KPIs for customer programs
• Facilitate communication and collaboration across departments to enhance brand protection efforts

Required Qualifications

• Previous experience in Brand Protection or a related role preferred
• Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting
• Ability to build and maintain relationships with clients and internal teams
• Excellent organizational and time management skills
• Motivated and results-driven with strong risk assessment skills