Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide advanced technical assistance and support to clients.

Key Responsibilities

• Provide advanced technical assistance and guide resolution of complex issues for clients
• Generate trouble tickets, diagnose incidents, and communicate with customers throughout the case lifecycle
• Write and maintain documentation for support processes and assist teammates in collaborative resolutions

Required Qualifications

• Bachelor's degree in computer sciences or related field, or equivalent education
• 5+ years of experience in Information Technology and/or Software Support
• Experience with TS family Vantage, Lightspeed Live Capture, Vidchecker, Glim, and Stanza
• Understanding of complex workflows across multiple servers and mediums
• Knowledge of digital video formats/codecs and experience with Windows Server environments