Health Navigator

Job Summary

A company is looking for a Health Navigator, Member Outreach.

Key Responsibilities

• Conduct educational telephone calls to advise members on available benefits and services, completing health needs assessments and referring to appropriate programs
• Reach out to members with gaps in care, encouraging compliance and assisting with provider location and appointment scheduling
• Manage system work queues, screening members for eligibility and assigning them to clinical teams for outreach and intervention

Required Qualifications

• Associates Degree in education, communication, or health-related field or equivalent work experience
• 2 years of experience in a customer service support role is required
• Ability to work independently with minimal supervision
• Knowledge in medical terminology
• Proficient interpersonal and organizational skills