Billing Resolution Advocate

Job Summary

A company is looking for a Billing & Posting Resolution Advocate.

Key Responsibilities

• Investigates, analyzes, and resolves consumer and commercial billing issues and complaints
• Identifies solutions for billing issues and presents resolution options to customers
• Negotiates and authorizes billing settlements and adjusts customer accounts within established limits

Required Qualifications

• Experience in billing and posting resolution
• Ability to analyze and negotiate billing issues
• Proficiency in documenting and reporting on billing matters
• Knowledge of customer account management
• High school diploma or equivalent; further education in finance or related field preferred