Product Support Engineer

Job Summary

A company is looking for a Product Support Engineer who has a strong understanding of remote access technologies and thrives on solving complex technical challenges.

Key Responsibilities

• Provide Tier 2 technical support for remote access solutions via phone, email, and chat
• Troubleshoot connectivity, configuration, and software installation issues across multiple platforms
• Collaborate with internal teams to document solutions and improve processes

Required Qualifications

• 3+ years in technical product support, preferably in SaaS or software environments
• Proficiency in major platforms (Windows, macOS, Linux), including command-line usage
• Working knowledge of Group Policy and/or Microsoft Intune
• Understanding of networking protocols (TCP/UDP, DNS, SSH)
• Experience with ticketing systems (e.g., Zendesk) and support tools