Client Success Manager

Job Summary

A company is looking for a Client Success Manager to ensure exceptional service delivery and enhance client satisfaction.

Key Responsibilities

• Act as the primary communication liaison between clients and internal teams
• Build and maintain strong relationships with clients and stakeholders
• Independently manage projects and deliverables with minimal oversight

Required Qualifications

• Bachelor's degree or equivalent professional experience (5+ years in an IT business role)
• Experience in the IT services industry, preferably with a Managed Service Provider (MSP)
• Proactive, ownership-driven mindset with receptiveness to feedback
• Ability to analyze and articulate data trends
• Technical certifications and Customer/Client Success certifications preferred but not required