Medical Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative 1 (Medical Self Pay).

Key Responsibilities

• Negotiate payment plans with customers through inbound and outbound calls, reviewing account history and payment information
• Maintain a 96% quality score by providing superior customer service and accurate documentation of encounters
• Execute follow-up procedures for third party approvals, billing, and collection of overdue accounts

Required Qualifications

• High school diploma or GED
• At least one year of experience in healthcare customer service or a healthcare certification or degree
• At least six months of experience in a high volume call environment or completion of a relevant training course
• Experience managing multiple databases or screens to gather customer information
• Must be available to work second shift between the hours of 11:30AM ET and 8PM ET