Retention Representative

Job Summary

A company is looking for a Retention Representative responsible for retaining current membership by assisting members with government health program applications.

Key Responsibilities

• Provide member resolution by researching and documenting inquiries related to program eligibility and application processes
• Develop and maintain relationships with existing members, assisting them through the recertification process
• Complete necessary paperwork and documentation for the application process, ensuring accurate member account records

Required Qualifications

• High School Diploma required
• Previous customer service experience
• One to two years of related experience required
• Proficiency in Microsoft Office applications
• Proficiency in one or more languages other than English