Contact Center Representative

Job Summary

A company is looking for a Contact Center Representative- Credit Card.

Key Responsibilities

• Provide quality customer service and sales support through various communication channels
• Complete a range of financial transactions accurately and efficiently while adhering to bank policies
• Participate in team collaboration and personal development activities to enhance customer experience

Required Qualifications, Training, and Education

• High School Diploma or GED
• 1+ years of related customer service experience or equivalent work experience
• Ability to assist customers over the phone for extended periods
• Must have PC skills and be able to learn relevant technology and software
• Bilingual (Spanish) proficiency is preferred for customer interactions