Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customers achieve their desired outcomes on the platform.

Key Responsibilities

• Onboard new customers and ensure a positive initial experience with the product
• Provide ongoing support to customers through various channels to ensure their success
• Analyze customer data and metrics to identify trends and proactively address issues

Required Qualifications

• 3-5 years of experience in a customer success or account management role, preferably in the SaaS industry
• Strong analytical skills and ability to use data to identify trends
• Ability to manage multiple priorities in a fast-paced environment
• Conceptual understanding of the underlying technical product